Return and replacement
1. All items shall be returned and replaced.
2. To benefit from the return and replacement services, the original invoice must be brought.
3. Return or replacement may be made if the item is the same as its original condition at the time of purchase and is encapsulated in the original packaging.
4. Recovering within three (3) days and replacement within seven (7) days from the date of purchase.
5. The promotional item associated with the returned category may be returned if it is in its original condition or the promotional value will be deducted.
6. Purchases paid with vouchers or credit cards can not be returned in cash.
7. Receipt of the shipment from the shipping company is a confirmation from the customer that the shipment (carton) is sound and in good condition and did not open before receiving.
Immediate replacement of devices with work defects
• Al-Masoudi Foundation shall replace the machine with the defective defect (non-software) within three (3) days from the date of purchase according to the following conditions:
1. The device must be free from scratches or misuse.
2. Bring the original box with all accessories and usage manuals inside.
3. A report may be required from the authorized maintenance agent prior to the replacement.
For purchases through the website
1. The return period is calculated from the date of receipt.
2. You can return or exchange through any of Masoudi Foundation’s exhibitions or contact us on the unified number in case there is no branch of the Masoudi Establishment in the client’s city.